ServiceNow Administrator

We are pleased to offer an opportunity for a ServiceNow Administrator, joining a newly established ServiceNow Practice. In this role, you will be involved in on-boarding and supporting customers on the ServiceNow Cloud (SaaS) platform, using the first TPSM deployment outside of North America. We have extensive training programmes for our employees and the company is committed to assisting you with your ServiceNow certification qualifications. 

We believe passionately in developing our employees, both professionally and personally. All our staff are trained at the highest standards in-line with the vendor certification standards. Training never finishes, as our consultants are required to maintain the level of knowledge throughout their careers. 

WHAT SKILLS AND EXPERIENCES DO I NEED?

• Minimum 3 years' experience in ServiceNow Cloud (SaaS)

• Experience with principles of business analysis and process engineering 

• Experience of JavaScript and AngularJS in ServiceNow 

• Experience with database design and models (ERD, normalisation, schemas, elements, data types, constraints, and indexing) 

• Able to quickly and effectively test and analyse their own and the output of junior team members

• Experience of documentation approaches and work tracking skills 

• Experience identifying problems, designing solutions, proposing recommendations to senior stakeholders in a concise and coherent way. Follow through on implementation

• Experience administering ServiceNow platform core functionality: 

VA administration – CSA or above 

ITSM pro – CSA or above 

CSM pro – CSA or above 

CMDB (SCCM, InTune, Azure, AWS, SAM/HAM) – CSA or above 

Integration hub – CSA or above 

SLA’s – CSA or above 

Catalog builder - CSA or above 

Domain separated data - CSA or above 

Flow Designer - CAD desirable 

UI builder - CAD desirable 

Portal administration, including - CAD desirable

Performance Analytics – Micro certification 

• Experience and knowledge of agile development and project management techniques 

• Highly numerate and proficient in report and query writing, pivot tabling etc. 

• High personal integrity and honesty 

• Self-motivated and enthusiastic, with an excellent follow through mentality to see solutions through to the conclusion 

The successful candidate should also be in possession of the following characteristics: 

• A logical thinker that can use their own initiative

• Ability to see the bigger picture and understand the wider implications of activities

• Able to work alone or within a team

• Strong written and oral communications skills using English as their main communication language 

• Excellent commercial awareness 

• Strong technical prowess and desire to stay current with changing technologies

• An emphasis on attention to detail and right-first-time accuracy 

• Willingness to experiment and try new approaches to known problems 

• Proven delivery under pressure 

• Dynamism, agility and flexibility to deliver within a fast changing environment 

• High social intelligence, and ability to interact using face to face, written, chat and conference based media, with team members and customers from diverse backgrounds 

• ITIL 4 foundation would be an advantage 

• Project driven individual, able to estimate and meet up to deadlines

• The ability to listen, document, prioritise and turn high-level requirements into solid, actionable project plans 

• Team player  

• Fun and upbeat with a “can-do” attitude.